Privacy policy
Last updated: Sep 21, 2025
This Privacy Policy describes how Luxesnova (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, purchase from luxesnova.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third‑party libraries, and cookies.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the Services, including to process payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain, and manage your account, arrange for shipping, facilitate returns/exchanges, and other account‑related features.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message or mail, and to show you tailored advertisements. This may include using your information to improve your shopping experience.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your credentials secure.
- Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services. We want to be responsive to you and provide effective service.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract‑fulfillment, legitimate business purposes and other reasons subject to this Privacy Policy. These include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or within our corporate group to support business operations.
- In connection with any business transaction such as a merger, sale, liquidation or bankruptcy, to comply with legal obligations (subpoenas, search warrants, etc.), to enforce Terms, and to protect or defend our rights and the rights of users.
Categories of Information Disclosed
| Category of Personal Information | Recipients |
|---|---|
| Identifiers (name, email, address, etc.) | Vendors, service providers, marketing partners |
| Commercial information (orders, shopping history, etc.) | Fulfilment partners, payment processors, analytics providers |
| Internet/network usage data (device, browser, IP, etc.) | Analytics providers, hosting services, security services |
| Geolocation data (from IP, etc.) | Service providers, shipping partners, law enforcement where required |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, review their privacy and security policies. We do not guarantee the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on them. Our inclusion of such links does not imply endorsement of the content or of their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age without parental consent.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send us may not always be secure in transit. Be cautious sharing sensitive data over insecure channels.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your Rights
- Right to Access / Know: You may have the right to request access to personal information we hold about you, including how we use and share it.
- Right to Delete: You may have the right to request deletion of the personal information we maintain about you.
- Right to Correct: You may have the right to request correction of inaccurate personal information we maintain.
- Right of Portability: In certain cases, the right to receive a copy of personal information and to transfer it to a third party.
- Restriction of Processing: You may request that we stop or restrict our processing of personal information.
- Withdrawal of Consent: Where consent is used as a basis, you may withdraw it.
- Appeal: You may appeal our decision if we decline your request.
- Managing Communication Preferences: You may opt out of promotional emails. If you opt out, non‑promotional emails about your orders or account will still be sent.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information may be processed by staff and service providers in other countries.
If we transfer your personal information out of Europe (if applicable), we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or equivalents, unless the destination country has been deemed to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at Support@luxesnova.com.
Trade name: Luxesnova
Email: Support@luxesnova.com