Refund policy
Thank you for shopping at Luxesnova.com. We value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
Return Policy
We offer a 07-day return policy, allowing you to request a return within 07 days of receiving your order.
Eligible Returns
- Defective or Damaged Products: If your item arrives defective, damaged, or incorrect, you are eligible for a full refund or exchange.
- Non-Defective Products: Items must be unused, unworn, and in their original packaging with tags to qualify for a return.
Return Process & Guidelines
To initiate a return:
- Contact our support team at Support@luxesnova.com with your order number and reason for the return.
- We will provide detailed return instructions.
Return Shipping Costs:
For all non-defective returns, the customer is responsible for return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
Exchanges
Yes, we offer exchanges for all items. If you need to exchange an item for the same product, please contact us at Support@luxesnova.com.
Refund Process
- Once we receive and inspect your return, we will notify you of its approval status.
- Approved refunds will be processed within 7 business days to the original payment method.
- Please note that processing times may vary depending on your bank or credit card provider.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account for any pending transactions.
- Contact your credit card company or bank, as processing times may vary.
- If you have completed these steps and still have not received your refund, please reach out to us at Support@luxesnova.com.
Contact Information
Trade Name: Luxesnova
Website: www.luxesnova.com
Email: Support@luxesnova.com