Shipping Policy
At Luxesnova, we partner with reputable carriers to ensure a seamless shopping experience, offering fast and reliable delivery. Please review our shipping policy below for detailed information on our shipping process, estimated delivery times, costs, and applicable terms.
Shipping Locations
We currently ship within Canada, the United Kingdom, Australia, and the United States only.
Shipping Cost
We offer FREE shipping on all orders within Canada, the United Kingdom, Australia, and the United States.
Estimated Delivery Times
- Order Handling Time: 3 business days
- Shipping Transit Time: 6–10 business days
- Total Estimated Delivery Time: 9–13 business days
Note: These timeframes are estimates and may vary based on your location. In most cases, your order will arrive well before the maximum delivery window.
Order Tracking
Once your order ships, you will receive an email with your tracking number—typically within 48 hours of placing your order. We may also send periodic updates via email.
Damaged Parcels in Transit
If your parcel is visibly damaged upon delivery, please refuse the delivery and contact our customer service team immediately at support@luxesnova.com.
If the parcel was delivered while you were away and appears damaged, contact us promptly for further instructions. Claims for lost or damaged shipments must be made within five days of delivery confirmation. After this window, we cannot process claims. If eligible, we will send a replacement at no additional cost.
Delays and Disruptions
Unexpected events—such as extreme weather, customs delays, or other external factors—may cause shipping delays. We appreciate your patience and understanding in such situations.
Address Changes
If you need to update your shipping address, please contact us within 12 hours of placing your order at support@luxesnova.com. Once an order is in transit, we are unable to modify the delivery address.
By placing an order with https://luxesnova.com, you agree to the terms outlined in this shipping policy. If you have any questions, feel free to contact us below.
Contact Information
Phone number: +1 905 782 5852
Email: support@luxesnova.com
Address: 245 Remembrance Road, Brampton, ON L7A 4J9, Canada